Robotics Process Automation (RPA)

Take a structured approach to RPA to unlock business value through enhanced productivity, accuracy and compliance

Tap into the RPA opportunity

At Sourcepoint, we understand that RPA has the potential to change the way lenders do business. When done right, RPA drives down costs and improves efficiencies, helping organizations achieve their strategic business objectives. Experts from our Process Excellence and Business Transformation teams work with clients to identify manual, high-volume, repetitive processes that are the best fit for automation, and combine this with skilled human resources at critical decision points. Our Center of Excellence (CoE) is led by an RPA expert and staffed by experienced developers who have automated as many as 40 complex processes in less than a year. The COE:

  • Examines processes from a process re-engineering perspective
  • Performs due diligence
  • Applies Six Sigma and Lean expertise to improve workflow and prepare the process for automation
  • Conducts cost benefit analysis to identify processes that could deliver the highest ROI
  • Provides ongoing support of your solutions
  • Directs reviews and continuous improvement

Boost business and compliance outcomes across the mortgage lifecycle

Sourcepoint takes a structured approach to RPA development covering four distinct stages: Develop Automation Strategy, Mobilize (gather sponsor approval), Realize (prepare statement of work), Operate, and Grow (ensure self-sustaining capability). Our process design and domain experts drive implementation, scale up, monitoring, maintenance, and change management to ensure rapid adoption with minimal business disruption.

  • FirstSmartomationTM solution: Combines multiple automation tools to create bot farms that independently handle rules-based processes, without any manual intervention.
  • OCR & ICR technology: Extracts information from images in documents and PDFs and converts it into machine encoded text.

The result: improved productivity and scalability, shorter training cycles and onboarding, streamlined compliance processes, reduced human errors and handle times, better cost efficiencies, and round-the-clock operations.

Stay Ahead

Client Spotlight    

Transforming businesses with RPA

A Top 10 residential lender’s loan audit processes were plagued by several challenges. They were highly manual, time-consuming, and error prone. The client wanted to partner with an experienced vendor who could provide a robust solution to address the challenges and deliver high quality services.

Sourcepoint adopted a hybrid model to develop a cost effective and efficient solution. To extract information, we incorporated high-end OCR to retrieve accurate information from the loan documents.

Next, we used an automation tool to update the information on the client’s Loan Origination Software (LOS) and create alerts for discrepancies.

Benefits delivered:

  • Improved cycle time, productivity and quality
  • Increased costs savings due to lower staffing requirements

Why Sourcepoint?

25+ years delivering market-leading solutions

Tap into our expertise - We work with the biggest names in the US mortgage market to deliver superior business outcomes

Global centers enabling 24/7 omnichannel experiences

Create a unified experience across channels and services - ranging from mortgage origination and routine servicing to foreclosure and default servicing

Data-driven approach & cutting-edge technology

Stay ahead with next-gen solutions underpinned by Robotic Process Automation, AI, Machine Learning, Advanced Analytics and more

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