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Main Slide Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Intelligent Automation Desktop and Service on Cloud Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Omnichannel Engagement Survey Platform Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Select any channel for more details Voice Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Survey Platform Measure how your customers are feeling at every moment of interaction with your product or service.
 Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Voice
Automation
Voice
Sometimes a Voice Bot can answer simple queries, or direct you to the right associate

Inbound
Outbound
 Select any channel for more details Omnichannel Engagement Email new Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Survey Platform Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Email
Automation
Email
Virtual Bots answer immediately while routing complex emails to associate Select any channel for more details Omnichannel Engagement Webchat new Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Webchat
Automation
Webchat
24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Select any channel for more details --> Omnichannel Engagement messaging Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Messaging
Automation
Messaging
Asynchronous messaging allows customers to pick up a conversation whenever it suits them Omnichannel Engagement Select any channel for more details Social-media new Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Social Media
Automation
Social Media
Responding to negative feedback for millions to see needs to be managed quickly Omnichannel Engagement Select any channel for more details white-mail new Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation Customer Experience
Advisory Services Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. White Mail
Automation
White Mail
Fast, repeatable experience, even for white mail. Omnichannel Engagement Select any channel for more details