Home equity – a valuable asset for older homeowners to support their retirement goals – presents a significant untapped market for lenders to broaden their product portfolio as well as their customer base. But in the face of tightening regulations and increasing cost-to-serve, lenders must streamline their processes and leverage technology-based tools to drive efficiencies and sustained profitability.
With more than 25 years in the industry, Sourcepoint combines mortgage expertise with Robotic Process Automation (RPA) to offer end-to-end solutions and services across the reverse mortgage lifecycle, with a focus on seamless HUD claims processing.
The result: variable cost structure, lower risks, increased market penetration, and agile HUD claims process for faster cycle time and higher profitability.
One of the largest non-bank originators and servicers was seeking a cost-effective and scalable solution to reduce curative backlogs, increase volumes and submit rates of files to HUD, and support its growth targets.
Sourcepoint offered an industrialized solution to complete document packages logging via a secure Citrix connection, with the ability to process files utilizing offshore and onshore associates for curative efforts.
Our comprehensive document management solution underpinned by a seasoned team of professionals and robust governance enabled the client to:
Tap into our expertise - We work with the biggest names in the US mortgage market to deliver superior business outcomes
Create a unified experience across channels and services - ranging from mortgage origination and routine servicing to foreclosure and default servicing
Stay ahead with next-gen solutions underpinned by Robotic Process Automation, AI, Machine Learning, Advanced Analytics and more