In today’s knowledge economy, all businesses – including mortgage companies – rely on their enterprise learning ecosystem to stay competitive, acquire and retain customers, and future-proof their organization. Empower your employees to stay abreast with digital advancements, evolving regulations and other market intelligence, enabling them to effectively solve customer problems.
Ready to customize
Agile platform ready-to-deploy across markets
Self-correcting Knowledge Framework with transparent feedback mechanisms
Accelerators for learner progression and program
New, targeted value streams, delivered across channels – mobile and web
Our First Learning Intelligence solution enables you to create knowledge engines to build your cognitive capital, and in turn improve your market position. A Predictive Adaptive Learning Platform, First Learning Intelligence leverages networks and existing collective collaborative intelligence to drive significant customer-facing innovation.
Stay ahead with Sourcepoint
Over 25 years of delivering market-leading mortgage solutions
and measurable learning experience driven by triggers and rewards.
Return on value
Adds 25% efficiency on 7% revenue, creating a direct impact on the learner, resource team, processes, culture, and organizational knowledge.
Human capital enhancement
improves quality, and makes
transition more efficient.
Enhances Cognitive Quotient which further reduces churn.
AI as learning service
Encourages a culture of
Collaborative Intelligence between machines and humans.
Validated and tested platform
280,000 learners using 40
million pathways, driving an average of 24% learning
3 Ways AI and machine learning are disrupting mortgage lending
Faster credit solutions for better customer engagement
The traditional underwriting process is under fire from growing consumer expectations for transparency and flexibility and increasing competition from InsurTechs. Continued reliance on manual workflows and disparate legacy systems creates bottlenecks, increases cycle time and impacts customer satisfaction.
Our specialized Underwriting Services synthesize digital solutions with the human touch – across mortgage, default and bank underwriting – enhancing decision making, fast-tracking the process and pricing risk more accurately. It leaves your underwriters with more time to focus on customer retention, cross-sell and upsell, driving profitability and growth.
Stay ahead with Firstsource
Customized solutions to maximize ROI
Agile processes to adapt to changing customer behaviors
Right shore delivery model for optimal productivity
Technology platforms and analytics-driven solutions for seamless scalability
How we do it
Straight-through-processing with Intelligent Automation, blending Robotic Process Automation with Artificial Intelligence.
Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.
Advanced analytics to better assess evolving trends and customer risk profile.
Sourcepoint Solutions in lieu of Sourcepoint, Inc.
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