Tap into our industry-leading Mortgage Servicing Solutions to achieve these objectives. We blend industry-leading mortgage servicing license profile with six-sigma and ISO-driven processes and milestone-based tracking of loan servicing activities to drive superior efficiencies and customer service. What’s more, you can provide round the clock support and reduce cycle time with our hybrid global delivery model. Industry experts in our compliance consulting organization help maintain a laser-sharp focus on ensuring rigorous quality, governance, and customer satisfaction.
We work with seven of the top 15 lenders, six of the top 15 servicers.
Delinquent homeowners assisted
HFS Point of View
In addition to normal servicing, mortgage servicing in the post-COVID world demands heightened customer centricity. On the one hand, forbearance, default, and foreclosures are on the rise due to consumers facing financial hardships precipitated by the pandemic. On the other, consumers are also increasingly venturing into the home buying market, as they spend more time at home with their families. Our Mortgage Servicing Solutions integrate Automation with Digitally Empowered Contact Center (DECC), harnessing the best of what technology and humans have to offer to enhance the customer experience.
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