Backed by customer journey mapping and speech and text analytics, Digitally Empowered Contact Center (DECC) helps you deliver personalized omnichannel experiences, improving customer satisfaction and loyalty. It offers omnichannel support – across voice, email, text, social media and chat – reducing borrower effort and optimizing engagement.

Sourcepoint’s team of professionals bring an average of over 30 years of industry experience, helping servicers maintain regulatory and transactional compliance. Our Regulatory Compliance Audit Framework takes the ‘three lines of defense’ approach – across Operations Control, Compliance Testing, and Audit.

As part of Operations Control, we identify gaps, analyze root cause, and design and implement controls to ensure that processes meet regulatory and operational requirements. Compliance Testing encompasses evaluating the effectiveness of existing controls, assessing compliance with regulatory mandates, identifying risks, and tracking remediation measures. Finally, we perform independent Audits to gauge whether operations and compliance functions are performing optimally and report the findings for continuous improvement.