Digitally Empowered Contact Center
Digital-first contact center solutions for mortgage companies
Personalize consumer engagement across the mortgage lifecycle
Despite consumer expectations for digital services, the mortgage loan process is still highly paper based. Lenders and servicers must track documents across the lifecycle, identify and gather missing data, and ensure that all stakeholders receive the right information at the right time. Our Digitally Empowered Contact Center solution enables mortgage companies and consumers to benefit from a high-tech process that accelerates efficiencies as well as the human-touch, building transparency and trust. How do we do this? Our approach is based on four foundational pillars of customer experience: creating anywhere, anytime access to a flexible workforce; enabling channel freedom for borrowers; harmonizing humans and technology; and leveraging real time dashboards and insights.
Home buying is one of the biggest decisions people make in their lifetime. Unsurprisingly, today’s home buyers crave digital self-service across the mortgage loan process in combination with a human touch. Our contact center solutions help you deliver frictionless support geared to individual financial needs, meeting customers where they are. It digitizes processes and paperwork for enhanced agility and efficiency, and supplements it with empathetic human interaction across the mortgage lifecycle.
Intelligent EverythingÂ
People & Technology
When bots pick up mundane, repetitive tasks such as fetching borrower information from multiple systems, human conversations become more efficient and meaningful. A whopping third of all borrower requests can be handled by chatbots, enabling you to offer 24/7 customer support and freeing up your associates to handle complex conversations.
DECC leverages CoBots, unattended digital employees that use Robotic Process Automation (RPA), to increase process efficiency across widely used mortgage applications. It also creates a Unified Omnichannel Desktop and displays Next Best Actions to inform associates, helping them tailor the mortgage experience and build long-term relationships.
Sourcepoint CoBots are pre-built automation solutions that are customizable and specifically designed to enhance the agility and efficiency of mortgage business processes. Most importantly, they can be securely integrated with your current technologies and platforms to maximize value. Let our army of CoBots automate mundane, repetitive tasks, saving you time and money and allowing your associates to focus on your customers.
HFS Point of View
Mortgage loan underwriting reviews made per year
Borrower contacts per year
US mortgage lenders serviced
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