Sourcepoint takes your privacy very seriously. Below are Sourcepoint privacy statements regarding information gathered and distributed through this website.
When visiting the website, our server does not recognize any information regarding domain or e-mail address. Visitor sessions are monitored, but the user remains anonymous.
Type of information that the website collects
The website collects only information volunteered by the visitor, such as survey information and/or site registrations and e-mail addresses of those who communicate with us via e-mail.
Use of the information collected
The very limited information collected is not shared with other organizations for commercial purposes and is used solely for the benefit of our visitors in the following manner:
> for internal review, after which the information is discarded
> to improve the content of the website
> to notify visitors about updates to the website
Email Addresses and Personal Information
Sourcepoint does not rent, sell or share personal information about you with other people or with non-affiliated companies, except to provide products or services you’ve requested when we have your permission, or under the following circumstances:
> We provide the information to trusted partners who work on behalf of or with Sourcepoint under extremely strict confidentiality agreements. These companies may use your personal information to help Sourcepoint communicate with you about offers from Sourcepoint and our marketing partners. However, these companies do not have any independent right to share this information.
> We respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
If Sourcepoint is acquired by or merged with another company
You may choose to give us personal information, such as your name and address or e-mail that may be needed, for example, to correspond with you, to download our white papers or to provide you with a subscription. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend to protect the quality and integrity of your personally-identifiable information.
Sourcepoint website might contain links to internal or external website locations in order to better facilitate your visit or clarify your inquiry. However, Sourcepoint accepts no responsibility for the content and/or information practices of third-party websites. This Privacy Statement does not apply to any third-party websites that are linked from the Sourcepoint website.
Users have the option to disable cookies and clear all cookies from their browser.
Sourcepoint collects aggregate information on what pages visitors access and from where visitors originate, whether from search engines, referral links or direct entries.
Sourcepoint has appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel our website is not following the stated policy, please let us know at firstname.lastname@example.org
Privacy Notice for California Residents
Sourcepoint, Inc. and its subsidiary Sourcepoint Fulfillment Services, Inc. (“we,” “our,” or “Sourcepoint”) respect your privacy and are committed to providing a transparent notice of our Privacy Notice and Disclosure for California Residents. This Privacy Notice and Disclosure for California Residents applies solely to those who reside in the State of California (“consumers” or “you”).
Effective Date: January 1, 2020
Last Review Date: January 9, 2020
Your “Right to Know” about personal information collected, used, and disclosed including:
What categories of personal information we collect from you and the purpose for its collection
How we use those categories personal information
How we share the personal information you entrust to us
Transparency about or our commitment not to sell your data now or in the future
Your “Right to Delete” personal information
How to submit a verified consumer request for your Right to Know or Right to Delete
How to use an authorized agent to submit a verified consumer request
Your “Right to Non-Discrimination” for the exercise of a privacy right
Changes to our privacy notice
Our contact information
Your right to know
You have the right to request that the Company disclose what personal information it collects, uses, discloses, and sells. You can do this through a verified consumer request. That process is described below.
We collect personal information, which means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The following table includes disclosures of the personal information we collect from consumers and have used in the past 12 months, followed by an explanation of the purposes for which it is collected and used, the categories of sources from which it was collected and categories of third parties with whom we share the personal information.
Used in the past 12 months
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, , address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), veteran or military status.
D. Commercial information.
Records of personal property or considered.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity.
Cookies, browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
G. Geolocation data
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
For mortgage processing, underwriting or servicing and/or title agency-related services on behalf of our clients.
To provide our client with information they request from us.
To carry out our contractual obligations for our mortgage industry client, or other clients.
As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
Conduct internal research and development or otherwise improve our operations.
As otherwise set forth in the CCPA.
If you are applying for a job, then in connection with your employment application.
Analyzing your engagement with our company (including our website and social media).
To perform various internal business functions, such as auditing and activities.
If another company acquires, or plans to acquire, our company, business, or our assets, we will share information with that company, including at the negotiation stage.
Please note that Personal Information does not include
Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (CalFIPA), and the Driver’s Privacy.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without your consent.
How we obtain information
We obtain the categories of information listed above from the following categories of sources:
Directly from the individual, our clients, or their agents. For example, from electronic data file transfer that our clients provide to us related to the services for which they engage us.
Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.
Directly and indirectly from activity on our websites. For example, from submissions through our website portal or website usage details collected automatically. If you fill out a contact us form or other information you provide to us on our website or mobile applications.
If you interact with us on social media.
From third-parties that interact with us in connection with the services we perform.
From unaffiliated service providers who provide functionality and analytics regarding website and social media usage.
Personal Information disclosed for business purposes
We may disclose consumers’ personal information to third-parties to perform the following activities
Auditing for legal and regulatory compliance
Security for detecting security breaches
Protecting against fraud and malicious activity
Taking action against wrongdoers (e.g. fraudsters and hackers)
Identifying and fixing technical errors
Internal research to develop or demonstrate technology
Testing or improvement of any service or device “owned, manufactured, manufactured for, or controlled by” Sourcepoint and/or its parent companies, Firstsource Group USA, Inc. or Sourcepoint Limited.
To service providers who provide functionality and analytics regarding website and social media usage.
Cloud hosting Information technology support
Right to access
Consumers have the right to request access to personal information. We have two (2) methods for submitting requests. Consumers can make this request for free, twice per year. Requests shall be sent to email@example.com or by calling 1-800-736-2107 ext 53107.
Upon receiving an access request, we will confirm receipt of the request from the consumer within ten (10) days of the request. We will provide the necessary information in a portable and easily accessible format, as requested by the consumer in a format feasible to us, within 45 days of the request. We will respond based on the personal information collected over the previous twelve (12) months.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
At the request of a consumer, we will include:
The categories of personal information we have collected about the consumer
The categories of sources of the consumer’s personal information
The business or commercial purpose for collecting the consumer’s personal information
The categories of any third parties with whom we share the consumer’s personal information
The specific pieces of personal information collected about the consumer
Please note that, in responding to your request, we are not permitted to disclose or provide you with your Social Security Number, Driver’s License Number, or other government issued identification number, financial account number, any health insurance or medical identification number, an account password, or security questions and answers.
Right to deletion
The consumer has a right to request the deletion of personal information that we hold on the consumer. This right does not apply where Sourcepoint or its service provider(s) needs to retain the personal information in order to do any of the following:
Provide goods or services to the consumer Detect or resolve issues security or functionality-related issues
Comply with the law
Conduct research in the public interest
Safeguard the right to free speech
Carry out any actions for internal purposes that the consumer might reasonably expect
Sourcepoint will not discriminate against any consumer for having exercised their rights under the CCPA. In particular, Sourcepoint will not:
Deny the consumer goods or services
Denying benefits or impose penalties
Provide the consumer with a different level or quality of goods or services to the consumer
Threaten the consumer with any of the above
Selling consumer information
We do not sell consumer information and have not sold consumer information in the past twelve (12) months.
Changes to our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact for more information
If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: