Mortgage companies are under pressure on multiple fronts – from tackling increasing loan volumes to growing consumer expectations for rapid, personalized support. Meeting these requirements demands flexible, agile, scalable operations – one that reimagines processes from front-end customer experiences to back-end operations.
While Robotic Process Automation (RPA) – automating simple, repetitive, high-volume tasks – helps lower costs and enhance productivity, it’s often not enough to transform operations. Intelligent Automation combines RPA with advanced technologies such as optical character recognition (OCR) and artificial intelligence (AI) to automate more complex tasks, driving innovation, agility, and speed.
But getting started on Intelligent Automation can be daunting. What business objectives are best served through automation? What are the best-fit technologies? How to quantify benefits?