Blending digital with the human touch for servicing success: Unlocking the ‘HOW’

Mortgage servicers are used to navigating turbulence. But the speed, severity and continued impact of the global health crisis is creating never before seen challenges. From complying with pandemic-related regulations and managing talent shortages to addressing changing financial needs of borrowers, several roadblocks stand in their way. The question many servicers are asking is “how can we drive sound operations while ensuring compliance and taking an empathetic approach to borrower needs?”

This paper highlights how servicers can deploy technology-based solutions, combined with the human touch, to build long lasting customer relationships that drive preference and loyalty.

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