Mortgage servicing businesses are experiencing significant industry-wide challenges. As COVID-19 dulls recovery and unemployment stays at historically high levels, many households are struggling to make their mortgage payments. At the same time, new and complex issues continue to emerge: a new administration with a heightened sense of regulatory scrutiny, a new foreclosure moratorium, and forbearance moratorium extension through June 2021. All this while the industry continues to grapple with talent shortages and capacity constraints. What does all this mean for servicers?
This paper throws light on the emerging challenges in mortgage servicing and default management. It also suggests technology-based solutions that servicers can deploy to not only become more resilient in the near term but also steer their businesses to a profitable future.
