Even today mortgage processes continue to be predominantly paper-heavy and labor-intensive with mortgage processors interacting with multiple disparate systems. The result: high costs ($9000 to manufacture a loan and $2400 to process one) and reduced profits (down to $ 396/loan from $711/loan). For lenders and servicers setting their sights on superior customer service and growth in the new normal, a new way of working – one that elevates the human workforce with intelligent automation – is key to achieving these objectives.
Creating this new way of working requires not only deep domain knowledge but also extensive technology and client experience. Partnering with a specialized business process solutions provider allows you to immediately access sophisticated platforms, tools and technologies to accelerate automation adoption across the mortgage lifecycle. This brings us to the question: how do you know you are choosing the right partner for your Intelligent Automation initiatives?
4 questions critical to selecting the right partner
Do you offer solutions across the automation spectrum?
Do you have a dedicated mortgage practice with capabilities spanning multiple automation platforms?
While evaluating an automation partner, consider their domain and industry experience as well as the breadth of their partnerships with leading automation platform providers. Check if they adopt a consulting-led approach that focuses on identifying the right-fit processes for automation and an agile implementation methodology that accelerates time-to-value.
Can you tailor automation solutions across the mortgage value chain?
Do you have a proven track record of providing automation solutions to the industry?
To learn more about how Sourcepoint can help you make the most of your Intelligent Automation investments -