Atlantic Bay Mortgage Group automates mortgage loan production and improves efficiency by 30%

The challenge: Quickly create capacity, efficiency and savings across eight steps in mortgage lending

Anticipating a market slowdown compounded by margin compression, Atlantic Bay Mortgage Group sought to automate loan production to lower its cost and improve efficiency. The onset of the COVID pandemic heightened the sense of urgency once Atlantic Bay recognized that falling rates would open the door to refinancing volumes.  Managing greater loan volume without adding headcount became a new imperative.

Technology vendors were eager to step up to the challenge; however, these companies lacked mortgage lending experience. Aligning with a pure technology company created risk, as it would have to learn the mortgage business on the fly.

Because of the pandemic, Atlantic Bay had to transition to a work-from-home footing and handle the sudden surge in loan volume as it launched its automation initiative.

The solution: A step-by-step plan to employ Robot Process Automation to automate mortgage loan production

David West, Atlantic Bay’s Director of Information Technology, selected Sourcepoint for its industry experience, familiarity with Atlantic Bay’s loan production platform and its practical approach to platform modernization using proven technology.

We mapped a process modernization plan to improve eight steps in mortgage loan production by integrating Robotic Process Automation (RPA) technology. Atlantic Bay was confident that this approach would quickly deliver the targeted efficiency, cost and capacity gains. Sourcepoint’s RPA technology had already been established in its own loan processes, eliminating the need for development while accelerating time to market. The timetable was aggressive but seen as achievable.

The eight loan production process steps were mapped for modernization and detailed improvements were documented in an implementation plan that spanned 14 weeks and included three releases.  A seven-person cross-functional team representing Atlantic Bay and Sourcepoint met every three weeks to review progress and resolve issues. Atlantic Bay was able to track progress in each session and provide feedback.

Consistent with Atlantic Bay’s desire to own its technology future, we helped them establish a Center of Excellence for automation, solidifying and empowering their technology positioning. This initiative showed the client that process modernization need not be expensive or time-consuming.

The results: A complete mortgage loan production make-over delivered on time and budget, with promised results

The project was completed in four months with the promised performance gains. Technology upgrades were delivered using Sourcepoint’s Robotic Processing Automation tools that were integrated into the client’s existing platforms, eliminating the need for capital spending. This approach also shortened user acceptance testing, as Sourcepoint’s RPA technology had been in use in other mortgage processing platforms.

The client

Atlantic Bay Mortgage

Business impact

30%

improvement in processing efficiency


20%

reduction in cycle time


Systems integration with no capital spend


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