From a US-based servicing operation to four modern global locations in less than 10 months

Background

Leverage our nationwide licensing and create a modern, loan servicing infrastructure through a cost-free transition

Business challenge

  • Quickly reduce operating expenses
  • Create SOPs for 45 processes
  • Maintain quality and service levels during transition
  • Complete transition within 10 months

Sourcepoint successfully transitioned the servicer to low-cost, global operations yielding improved efficiency and quality standards that exceeded the client’s requirements.

Sourcepoint solution

  • Transitioned to global servicing centers
  • Emphasized training to enable quick ramp-up
  • Developed SOPs for all servicing processes
  • Supported a cost-free transition

Business impact

  • 20% productivity lift
  • 350FTEs transitioned to four global locations
  • Exceeded time and quality standards
  • Created standard operating procedures

What’s your challenge?

Let’s work together to solve it.

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