First Customer Intelligence (FCI) – our proprietary analytics tool — assists you in transforming your organization by using customer data to proactively improve Net Promoter Score, reduce escalations, drive performance and identify root cause failures. FCI brings structure to the unstructured customer interactions and combines it with existing structured data to arrive at actionable insights.
Through speech and text analytics, you gain insights to expand analysis far beyond traditional customer surveys and performance metrics.
FCI provides you with real-time insights, identifying areas of opportunity to improve the customer experience and help you enhance your customer management strategy, driving improved customer satisfaction.
Tap into our expertise - We work with the biggest names in the US mortgage market to deliver superior business outcomes
Create a unified experience across channels and services - ranging from mortgage origination and routine servicing to foreclosure and default servicing
Stay ahead with next-gen solutions underpinned by Robotic Process Automation, AI, Machine Learning, Advanced Analytics and more