Mortgage Customer Analytics

Utilize our proprietary analytics tool to assist you in transforming your organization by using customer data to proactively improve Net Promoter Score, reduce escalations, drive performance and identify root cause failures.

First Customer Intelligence (FCI) – our proprietary analytics tool — assists you in transforming your organization by using customer data to proactively improve Net Promoter Score, reduce escalations, drive performance and identify root cause failures. FCI brings structure to the unstructured customer interactions and combines it with existing structured data to arrive at actionable insights.

Through speech and text analytics, you gain insights to expand analysis far beyond traditional customer surveys and performance metrics.

FCI provides you with real-time insights, identifying areas of opportunity to improve the customer experience and help you enhance your customer management strategy, driving improved customer satisfaction.

Stay Ahead

Key benefits driven by customer analytics

  • Improved customer experience with real-time sights
  • Reduced operating expenses with expanded business intelligence
  • Better agent performance through monitoring, reporting and coaching

Why Sourcepoint?

25+ years delivering market-leading solutions

Tap into our expertise - We work with the biggest names in the US mortgage market to deliver superior business outcomes

Global centers enabling 24/7 omnichannel experiences

Create a unified experience across channels and services - ranging from mortgage origination and routine servicing to foreclosure and default servicing

Data-driven approach & cutting-edge technology

Stay ahead with next-gen solutions underpinned by Robotic Process Automation, AI, Machine Learning, Advanced Analytics and more

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Related Pages

Customer Analytics

We help mortgage companies leverage customer analytics to create tailored and meaningful customer experiences.

Omnichannel for Mortgage

Omnichannel capabilities help lenders deliver a seamless customer experience across multiple channels, enabling better customer engagement.

Routine Servicing

Trusting your routine servicing to Sourcepoint helps drive down cost, streamline your operations and control costs, while ensuring compliance.