News Categories: In the News

After Rapids of Refinance, Quality Mortgages Calm the Waters

It’s a little-known fact that California is home to the world’s largest and most productive water system, which serves more than 30 million people and irrigates more than 5.7 million acres of farmland. As massive as it is, however, it’s also one of the most unpredictable water systems. Normally, massive

Creating a Culture of Constant Learning

Educating employees with new skills improves the borrower experience Success in the mortgage industry is typically the result of creating and delivering a great experience for your customers, whoever they may be. There are, of course, many obstacles that often get in the way. One of the largest is being

The State of Compliance & Digital Technologies

Steve Schachter, President of Sourcepoint, addresses some of the top compliance and regulatory risks for lenders in 2022 and beyond. What are some of the top compliance and regulatory risks for lenders in 2022? Perhaps the biggest and most obvious risk is the market shift from refinances to purchase loans

How to Rise Above Future Mortgage Risks

2022 may go down as one of the most complex and risk-intensive housing markets in history. Here’s how to prepare. Nelson Mandela once said, “Everyone can rise above their circumstances and achieve success if they are dedicated and passionate about what they do.” Who can argue with someone who went

Improving The Customer Experience : Podcast

AI tools can play a significant part in improving the customer experience – from addressing common problems originators and servicers face in assisting borrowers to establishing a cohesive communication structure within your contact center. Listen to the podcast …

Empowering call centers in the digital age

Every servicer wants to deliver a great experience for its borrowers. But right now, there is plenty getting in the way of this goal. Millions of borrowers still need help making mortgage payments in the wake of the COVID-19 crisis, while millions ore are still looking to refinance their loans

COVID forced everybody’s hands

The pandemic has been a technology game-changer, creating a level of awareness that didn’t exist in the mortgage industry in a really quick 12 months. To support its clients at this critical time, Sourcepoint pushed hard to create integrations on platform agnostic systems. Author Michael Miller Michael Miller is Vice

Bridging the digital divide of people, process & technology

The fact is that most organizations struggle with gaps between their people and processes. These gaps inevitably keep a company from reaching its full potential. But what if there was a way to close these gaps through automation? Well, there is — however it requires reimagining how technology can be

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