Default Servicing

Enhance customer experience and transparency while mitigating loss
Growing customer expectations pose unprecedented challenges for lenders in driving superior quality and transparency on non-performing loans. At the same time, regulatory and investor requirements coupled with the need to mitigate losses are further squeezing already tight margins. Outperforming in this difficult environment requires the support of the right people, technology and processes to not only streamline delivery but also ensure robust oversight and quality control.

With its industry-leading servicing license profile and customizable process models, Sourcepoint is uniquely positioned to help servicers of all sizes transform and scale their operations. Our end-to-end or component-based solutions combined with technology-based tools, six-sigma, and ISO-driven processes are designed to reduce costs and deliver exceptional customer experiences. Industry experts with experience across multiple default platforms ensure rigorous quality and governance through a milestone-based examination of servicing activities. Our hybrid delivery model ensures round the clock support to reduce cycle time and improve customer satisfaction.

  • Loss Mitigation
  • Mortgage Modification
  • REO
  • QA & QC
  • Bankruptcy Support
  • Foreclosure Support

Loss Mitigation

  • Early Intervention, Collections & SPOC
  • Initial File Intake, Processing & Underwriting
  • Loan Modification, Short Sale & Deed in Lieu
  • Repayment Plans, Payment Monitoring
  • Call Quality Monitoring / FCI
  • Uninsured Title Products, Tax & HOA
  • Valuations: AVM, Property Condition Report & BPO
  • Borrower – Doc Chase

Mortgage Modification

  • Single Point of Contact (SPOC)
  • File Intake, Setup & Processing
  • Borrower – Doc Chase
  • Loan Modification Underwriting
  • Property Reports
  • Document Preparation
  • Closing & Booking
  • Recording Services

REO

  • Property Reservation Setup (initial)
  • Preservation Work Order Reviews (initial & recurring)
  • Invoice Reviews & Approval
  • HOA Curative & Processing

QA & QC

  • Process Design & Deployment
  • Outsourcing

Bankruptcy Support

  • Bankruptcy Setup and Referral
  • POC/MFR/Supps Preparation and Review
  • Review Plan and File Objections
  • Monitor CH 13 Payments (Pre and Post-Petition Payments)
  • Reviewing Affidavits and Declarations
  • Preparation of Chapter 7, Reaffirmation Agreements
  • Review Notice of Default
  • Monitoring Bankruptcy Cases for Discharge and Dismissals
  • Invoice Management

Foreclosure Support

  • Pre-Foreclosure Checks and FC Referral
  • First Legal and Follow up Monitoring
  • Reinstatement, Payoff, Judgment and Bid Preparations
  • Foreclosure Pre Sale Reviews
  • FC Timeline Reviews
  • Sale Support
  • Invoice Management
  • Claims Preparation and Filing

Solutions for Default Servicing

Why Sourcepoint?

25+ years delivering market-leading solutions

Tap into our expertise - We work with the biggest names in the US mortgage market to deliver superior business outcomes

Global centers enabling 24/7 omnichannel experiences

Create a unified experience across channels and services - ranging from mortgage origination and routine servicing to foreclosure and default servicing

Data-driven approach & cutting-edge technology

Stay ahead with next-gen solutions underpinned by Robotic Process Automation, AI, Machine Learning, Advanced Analytics and more

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