Retail & Consumer Direct Origination

Transform origination and borrower experiences for a competitive edge

In addition to increasing regulatory oversight and soaring costs, modern lenders are grappling with dramatic shifts in volume fluctuations and customer expectations around the borrowing experience. Tech-savvy customers demand Amazon-like mortgage services, at a time and place convenient to them.  This is forcing lenders to evolve their origination process and business models by leveraging vendor partnerships and technology-based tools to drive efficiencies and deepen customer relationships.

Sourcepoint offers industry leading SAFE-licensed solutions to help lenders reinvent their origination process from the customer’s perspective and act as their partner. We combine the expertise of industry veterans with proprietary technology-based tools to enhance transparency, efficiencies and compliance, protecting both your reputation and bottom line. Whether your goal is to deliver an outstanding origination experience, increase operating capacity or improve customer experience, our solutions are designed to help you drive better outcomes.

With lenders’ varying business requirements in mind, we deliver end-to-end or component services, freeing up your resources to focus on origination growth. The scalable and flexible model allows you to pick and choose solutions relevant to your business, helping you convert fixed costs into variable expenses. Our comprehensive services for mortgage origination includes:

  • Lead Generation
  • Processing
  • Underwriting
  • Closing/Funding
  • Title & Settlement
  • Post-Close Document Services

Lead Generation

  • Data Analytics, Data Append & Process Consulting
  • Borrower Outreach
  • Lead Transition to Loan Officer


  • Loan Officer to Processor QA
  • Loan set-up
  • Order & follow-up on third party services
  • Welcome calls and borrower communication
  • Order & evaluate credit docs
  • Update LOS
  • Submit to underwriting


  • Income and appraisal component underwriting
  • AUS validation
  • Lender specific overlays
  • Condition clearing
  • Final approval/clear-to-close


  • Pre-funding audit
  • Initial Closing Disclosure
  • Issue closing instructions and final Closing disclosure
  • Review preliminary funding docs
  • Request corrections from title company
  • Prepare wire or order wire from warehouse bank

Title & Settlement

  • Full ALTA, Jr Loan Policies & Equity Products
  • Title Clearance
  • Non-Insured Title Reports
  • Closing & Signing Services
  • Recordings

Read more on our Title & Settlement Services

Post-Close Document Services

  • Mailroom & Document Management
  • Imaging, Indexing & Stacking
  • Collateral & Closing File Handling
  • Document Recording & MERS Registration
  • Trailing Documents
  • Custodial Audits & Loan Delivery
  • Fee Reconciliation
  • Assignment & Lien Release

Find out more on outsourcing your post close document services.

Why Sourcepoint?

25+ years delivering market-leading solutions

Tap into our expertise - We work with the biggest names in the US mortgage market to deliver superior business outcomes

Global centers enabling 24/7 omnichannel experiences

Create a unified experience across channels and services - ranging from mortgage origination and routine servicing to foreclosure and default servicing

Data-driven approach & cutting-edge technology

Stay ahead with next-gen solutions underpinned by Robotic Process Automation, AI, Machine Learning, Advanced Analytics and more

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