i-Leverage

Meet your customers where they are ​

Deliver a seamless omnichannel customer experience

Intelligent customer service

As a mortgage servicer enabling your customers to seamlessly navigate channels and engage with your brand is key to differentiation.

i-Leverage, our proprietary tool, comprises a CRM Platform and a Digital Self-Service portal. The CRM platform combines multiple Digital channels such as Voice, Email, Web Chat, Text, Self-Service, Conversational AI Bots, and Case Management with an Intelligent Unified Desktop for Agents. With Artificial Intelligence (AI) and Machine Learning (ML) at its core, it provides predictive and analytical capabilities for intelligent customer servicing and customer engagement across channels.
Using our Digital Self-Service Portal, your customers can manage their accounts, make payments and raise disputes/concerns, ensuring complete control and convenience. The mobile-first portal uses Natural Language Processing (NLP), knowledge management and intelligent chatbots, to deliver a contextual experience based on customer history and case information.

Outcomes delivered

Increased revenue and growth with more touch points across the target market

Improved operational management and efficiency

Deep, contextual interactions ​

Stay Ahead with Sourcepoint

1 Mn+

Mortgage loan underwriting reviews made per year

10 Mn+

Borrower contacts per year

7 of Top 15

US mortgage lenders serviced

Explore insights

Blending digital with the human touch for servicing success: Unlocking the ‘HOW’

RPA helps leading US mortgage provider stay ahead by improving associate productivity

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