The pandemic has forced the hand of many lenders and servicers when it comes to how they manage borrower experience. One of the trends we are seeing is the return to outsourcing. During 2020, several mortgage companies turned to Sourcepoint to navigate the dual onslaught of COVID related challenges and high refi volumes.
Sanjay Agnihotri, VP Operations, expects this outsourcing trend to continue well into 2021 and beyond. With cost cutting efforts and growing loan volumes expected to take center stage this year, an onshore-offshore blend of technology-driven services can help deliver the exceptional level of quality and service that borrowers expect. While Sourcepoint’s digital-first solutions ensure scalability in a distributed work environment, the time difference between US and India keeps loan transactions moving round the clock – especially in bottleneck ridden processes such as Underwriting.
According to Agnihotri, with the pandemic upending mortgage operations, it’s time for industry players to harness outsourcing even more too digitally empower borrower transactions.